TrueCare Moving Service LLC

TrueCare Moving Service is taking the coronavirus pandemic very seriously. We have put in place protocols that are made to protect our employees and our customers. You can view them below:

- Maintaining the federal and local guidelines regarding sanitation practices and social distancing 
- We have moved our estimate services to an all-virtual service
- Our trucks and moving equipment are sanitized after every service
- Prioritizing social distancing among employees and customers 
- Wearing gloves and masks during your service
- Keeping sanitation materials on hand at all times

These practices are put in place to ensure that we can continue to provide you with services, but in a way that is safe to us and to you. Our virtual moving estimate services are designed so we can get an accurate quote without having to enter your home. 

Moving already takes a lot of preparation, but when you add a pandemic into the mix, preparation becomes more crucial than ever. We’ve provided you with a list of steps to keep in mind when you begin the moving preparation. Make sure you are stocked with the right supplies to ensure safety, and that you leave yourself time to pack and prepare for the big day!

List of moving preparations during COVID-19:

1. Be in contact with your movers 

Confirm your reservation and consider the best method of practices when the day comes. We are putting protocols in place and taking safety measures to protect our employees and clients, and we want to make sure we are on the same page. 

2. Purchase supplies ahead of time 

In order to minimize trips to the store, buy all of your supplies in one trip. Take care to account for all of your items and rooms that are being moved, because if you run out of supplies, a trip to the store will delay the moving process. Remember, it’s okay to buy extra if you are unsure! 

3. Tidy up and clean as you begin to pack 

There are probably many items in your home that haven’t been thoroughly cleaned in a while. In order to save you time when you start to unpack in your new home, clean as you go! Disinfect and sanitize those items you sometimes forget about, so when you begin to unpack, you’ll be able to move swiftly. 

4. Make sure you are packed at least one day before movers arrive

Coronavirus can last up to 24 hours on cardboard boxes. So, in order to ensure the safety of your movers, make sure your boxes are ready to go at least 24 hours before the scheduled moving time. We appreciate your concern in making sure everyone is as safe as possible. 

Here are some helpful tips for making your move safe and efficient. 

- Make sure to be transparent if you or anyone in your family is experiencing coronavirus symptoms. We understand you are eager to have assistance in your move, and we will likely still work with you, but we need to be made aware if we need to implement additional safety procedures. Let us know if you are isolating to help mitigate the risk to your other family members, and to us. 

- Provide us with products that can aid in maintaining a clean and sanitized space. We appreciate your concern for your safety and for ours, and leaving out sanitizer and soap can help us further maintain cleanliness and allow us to take those extra precautions. If you are nervous about not having enough supplies, let us know and we will bring our own to use during the move. 

- Don’t use moving boxes that you were given for free, or ones that have been recycled. Because the virus can live on cardboard for 24 hours, this is dangerous to you and your movers. If you already have boxes in your home, that’s okay, but we encourage you to purchase them new and unused.

- If you or your family members are in a group that is at high-risk to the coronavirus, we recommend delaying or canceling your move if possible. If you are over 60 or have pre-existing conditions, reconsidering your move can help keep you safe. Moving is not worth risking your life, so if you have the flexibility to push it back, we highly recommend it. 

- If you’ve realized you need to cancel your moving services, let us know as soon as possible. The sooner we know, the better. If your move is some time away and you are not prepared to cancel yet, give us a call for information on what the cancellation procedure will be like if the time ever comes for you and your family. 

- If your move requires some long-distance traveling, make sure to plan accordingly. Book flights and hotels that offer refundable reservations or free cancellations. We don’t want to see you waste your money on something that could have been avoided!